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How dd33 Handles Your Personal Information

Your account details, payment activity through bKash, Nagad, and Rocket, and browsing behaviour on dd33 are handled with care.

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dd33 How dd33 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete your personal data, or if you have a question about how we handle your information, our support team can help. Reach out through any of the channels below and mention your account and the specific data request so we can handle it without delay.

Live Chat Start a chat from your account dashboard. Available for account and privacy queries — have your registered mobile number ready.
Email Support Send your data request or privacy question to our support address. Include your account ID and the nature of your request for a faster response.
Help Centre Our help section covers common data and account questions. Check there first — many requests like cookie opt-out and data access steps are answered directly.
DATA SECURITY

How We Protect and Manage Your Information

Security and transparency are built into how we run accounts on dd33. Here is what that looks like in practice — from how data moves to how long we keep it.

Encrypted Connections All data between your device and dd33 travels over SSL. This covers login, account registration, and every payment step including bKash and Nagad transfers.
Retention and Deletion We keep your data while your account is open and for a defined period after closure. You can request deletion of non-essential data by contacting support with your account details.
Cookie Controls Session cookies keep you logged in; analytics cookies help us improve the site. You can block non-essential cookies in your browser settings without losing account access.
Data Access Requests You have the right to ask what data we hold on you. Submit a request through live chat or email with your account ID and we will respond within the timeframe local rules require.

Privacy Questions We Get Asked

Straight answers to what people actually ask about their data on dd33.

We collect your name, contact details, device information, and payment method data — including transaction references from bKash, Nagad, or Rocket. We do not store wallet PINs or full banking credentials.

Only with payment processors like the mobile wallet networks you use, and with regulatory bodies where Bangladesh law requires it. We do not sell your data to advertisers or unrelated third parties.

We retain account and transaction records for a period after closure as required by applicable rules. Non-essential data can be requested for deletion through our support team.

Contact us via live chat or email with your account ID and a clear description of your request. We will respond within the timeframe required under applicable local rules.

Yes. You can request deletion of non-essential personal data. Some records — like transaction history tied to bKash or Nagad payments — may need to be kept for compliance reasons.

We use session cookies to keep you logged in and analytics cookies to understand site usage. You can block non-essential cookies through your browser settings without losing access to your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.