Reference

Terms That Govern Your dd33 Account

These terms set out what you agree to when you open and use a dd33 account — covering deposits via bKash, Nagad and Rocket, how your account is managed, and what applies under your local law.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-region accessLocal law governs use
dd33 Terms That Govern Your dd33 Account
HOW WE OPERATE

How dd33 Handles Your Account Data

We keep your account data only as long as your account is active or as required by applicable law. You can request a copy of the data we hold, ask us to correct it, or close your account through the settings page. Security on your account uses OTP verification at login — a one-time code sent to your registered mobile number each session.

Data Retention

We hold your account and transaction records for the period required under applicable law. Once that period ends, data is deleted or anonymised from our systems.

Account Security

Every login triggers an OTP to your registered number. If you receive a code you did not request, change your password immediately and contact support.

Your Rights

You can request access to your personal data, ask for corrections, or close your account at any time via the account settings page or by contacting support directly.

Payment Records

All bKash, Nagad and Rocket transactions are logged against your account. You can view your full deposit and withdrawal history inside the cashier section.

TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page on dd33 to ask about a specific clause, a payment dispute or an account restriction. Responses are in English.
Email Support Send a detailed query to our support address for written confirmation of how a term applies to your account or your bKash, Nagad or Rocket transaction.
Account Help Centre The Help Centre in your account dashboard covers common terms questions — account suspension, withdrawal holds and payment verification steps — without needing to contact us.

Common Questions About These Terms

If something in the terms is unclear, these answers cover the questions we hear most from account holders in Bangladesh.

Yes. Any deposit you make via bKash, Nagad or Rocket is covered by these terms alongside the payment instructions shown at the cashier step when you initiate the transfer.

We will post an update notice on the site when terms change. Continuing to use your account after that notice means you accept the updated version. Check this page periodically.

Access depends on your local law and eligible region. If your jurisdiction restricts this type of platform, your account may be suspended. Eligibility is your responsibility to verify.

Contact support via live chat or email with your account details. We will confirm what data we hold and provide it within the timeframe required by applicable law in your region.

Contact support immediately with the transaction reference from your bKash, Nagad or Rocket app. We will place a hold on further activity while we investigate the discrepancy.

No. Accounts are strictly personal under these terms. Sharing or transferring access is a breach and may result in your account being suspended pending a review.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.